FREQUENTLY ASKED QUESTIONS (FAQ)

1. Shipping & Delivery

  • Do you ship worldwide and how much does it cost? Yes! We are pleased to offer Free Worldwide Shipping on all orders. There are no hidden fees or minimum purchase requirements.

  • How long will it take for my order to arrive? Once your order is processed (which takes 1–3 business days), estimated delivery times range between 7 to 10 business days globally.

  • Can I track my order? Absolutely. As soon as your package is dispatched, you will receive a shipment confirmation email containing a tracking number and a link to monitor your delivery.

2. Returns & Exchanges

  • What is your return policy? We maintain a 30-day return policy, meaning you have 30 days after receiving your item to request a return. For EU customers, a statutory 14-day cooling-off period also applies.

  • What are the requirements for a return? To be eligible, your item must be in the same condition as received: unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

  • How do I initiate a return or exchange? To start a return, please contact us at cartdriftstore@gmail.com. If accepted, we will send you a return shipping label and instructions. The fastest way to exchange an item is to return your original purchase and place a new, separate order.

  • Are there any non-returnable items? Yes. We cannot accept returns on sale items, gift cards, custom/personalized products, perishable goods, or personal care products.

3. Orders & Payments

  • Can I change or cancel my order after placing it? Please review your order carefully before submitting. Because we process orders quickly, we may not always be able to accommodate cancellation or modification requests once an order is confirmed.

  • What should I do if my order arrives damaged or incorrect? Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately at cartdriftstore@gmail.com so we can evaluate and resolve the issue.

4. Contact Information

  • How can I reach customer support? For any questions, concerns, or feedback, you can always reach us directly via email at cartdriftstore@gmail.com. We aim to respond to all inquiries as promptly as possible.